Account Supervisor
Description
Imagine a workplace where your expertise is valued, your ideas spark change, and creativity fuels innovation. Fingerpaint Group is a vibrant blend of individuals, a full spectrum of life science solutions, and a culture that thrives on originality and a shared commitment to pushing the boundaries of what’s possible. Never Paint by Number isn't just our motto—it's how we work—collaboratively and creatively. If you're ready to bring your passion to a team that sees beyond limitations, we want to hear from you.
Fingerpaint Group’s medical communications solutions, Fingerpaint Medical helps pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.
Objectives of this role:
The Account Supervisor is a key leader responsible for the day-to-day management of client accounts, ensuring the seamless execution of all projects. This role requires a strong balance of strategic thinking, meticulous project management, and a focus on mentoring junior staff. You will serve as a primary client contact, while also guiding internal teams to deliver high-quality work that aligns with client objectives.
Duties and Responsibilities:
Client & Account Management
- Maintain strong and solid client relationships, serving as a key day-to-day contact and elevating any issues to senior management as needed.
- Competently engage with clients to explain scopes of work, estimates, and change orders when necessary.
- Demonstrate and apply extensive knowledge of client strategy, organizations, products, disease states, and medical communications while proactively thinking about client strategy and lifecycle management.
- Proactively identify opportunities for strategic growth within accounts by understanding client business objectives and strategic imperatives, while also identifying new project ideas and white space opportunities.
- Contribute to strategic direction by developing a deep understanding of the client's business, therapeutic area, digital ecosystem, and promotional formats—across both educational and commercial initiatives.
- Independently lead and facilitate client meetings, anticipate client questions or objections, proactively manage and solve issues or conflicts of greater complexity.
- Manage complex projects independently and proactively solve for timeline, estimate, or quality issues.
- Assist with facilitating workshops and brainstorming meetings with senior account team members.
Project & Financial Management
- Independently own the development of projects from kickoff to completion, ensuring a smooth workflow.
- Manage project budgets and provide accurate financial tracking; raise awareness of projects at risk for going over budget to team and client.
- Independently develop scope of work (SOWs), manage project estimate maintenance needs (ie, out of scopes, etc.), along with timely reconciliations.
- Build and maintain project timelines with the coordination and input of internal team members.
- Effectively communicate strategy and tactical plans to all internal teams, ensuring a cohesive and collaborative environment.
- Oversee staff resourcing to ensure adequate coverage across all active project work, collaborating with Operations to find necessary coverage when internal resources are limited.
- Develop strategic and actionable project briefs and project palettes.
- Enforce agency processes within the team to ensure consistency and efficiency.
- Ensure status reports are maintained for all projects.
Team & Agency Collaboration
· Supervise, train, and develop direct reports.
· Foster a collaborative environment on accounts by working closely with all internal departments.
· Able to identify new ways of working and leverage relationships and strong communication skills to enact change and optimize processes.
· Support the account team in brand plan development, ensuring appropriate team members are engaged accordingly.
· Utilize excellent communication skills to work effectively with multiple team members across the agency.
Qualification Requirements
· Education: Bachelor’s degree in a relevant field (e.g., health sciences, marketing, communications).
· Experience: 5-7 years of pharmaceutical and/or medical communications agency experience.
· Skills:
o Ability to think strategically, creatively, and collaboratively.
o Excellent organizational skills, attention to detail, and follow-through.
o Strong communication, presentation, and relationship-building skills.
o Proficiency in project management software and relevant business tools.
o Proficient in Microsoft Word, Excel, and PowerPoint.
o Ability to travel at least 3-5 times per year to meet with clients.
Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.